I want to add a custom web form to our web app via a modal popup window and not redirect them to the Help Center to create a more seamless UX. But I'm not sure if I should use the web widget, create an HTML form, or something else. For reference, I'd like the web form to look similar to Slack's (https://support.zoom.us/hc/en-us/requests/new) or even Zoom (https://support.zoom.us/hc/en-us/requests/new), except I want it within a modal window and not via the Help Center or a standalone webpage.
- I want to include certain hidden attributes within the web submission (e.g. email address, subscription plan, browser version, etc.) that map to a ticket field.
- End-users must first select their topic (e.g. Billing, Troubleshooting, Feedback, etc.). Based on what they choose, the web form will dynamically show the appropriate ticket fields.
- Based on what they type as the title/subject, I want the web form to dynamically search against our Help Center and suggest the most relevant article(s).
- I want our web developers to be able to style the form/fields to match our website theme such as colors, fonts, form decoration, etc.
Would love some guidance! Thanks in advance!
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