Request API - auto assign to user group

Answered

4 Comments

  • Eric Nelson
    Comment actions Permalink

    Hey There!

    What kind of app (Web, Android, iOS, etc) is this? Once I have that info I can walk you through some options for your use case.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

    0
  • Armand Megens
    Comment actions Permalink

    Hi Eric,

    In our case we have both a website and a hybrid (android & IOS) app. Currently we are using the Request API.

     

    Cheers

    0
  • Eric Nelson
    Comment actions Permalink

    Hey Armand,

    For your website there I'd suggest using the createRequest endpoint in combination with the corresponding set tags method (Android, iOS ) to set the warehouse, then use a trigger to handle the assigning. Another option would be to add the tags onto the users profiles. This would then come downstream to get added onto any ticket the user creates. 

    Hope this helps,

    Eric

    0
  • Armand Megens
    Comment actions Permalink

    Thanks Eric! We'll try that out, and I'll revert back to you if I have any more questions.

    0

Please sign in to leave a comment.

Powered by Zendesk