Our organisation has multiple warehouses. Our customers order via our website and app from a specific warehouse closest to them. We have the Request API build into our app and we want to route questions of an order from a warehouse to that specific warehouse. The app knows what warehouse number (for example '5') is selected for that customer. How can we send (request) a ticket and assign it to a specific user (or group, or via a tag) based on the warehouse that is selected for that user?
I can only find that this is possible for the Ticket API, but via the app a customer requests a support ticket, so we should use the Request API right?
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