Feature Request Summary:
ZenDesk would be SO MUCH BETTER if it had a fixed position text box so you could scroll through older messages and still type your reply without having to scroll back up again, for big threads where you have to address many points this can become really annoying.
Make the textbox position (and size) fixed at the top of the page as you scroll down so you can read older messages and type your reply.
Business impact of limitation or missing feature:
Being a Support Engineer and dealing with complex issues needs you to constantly read and make sense of older messages before crafting your reply back to a customer. Having to constantly scroll down and back up and memorize the points you need to address is a huge drag for us.
Other necessary information or resources:
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