Zendesk iOS SDK push notification


  • Greg - Community Manager
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    Hi Daechul Jung! APNS issues are notoriously tricky to troubleshoot, so I want to level set by seeing if you've gone through our documentation here. If you haven't, could you walk through that process and let me know if you're seeing any different results? If it's still not working, could you download this tool to confirm that APNS is setup correctly?

  • Daechul Jung
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    Hi Greg - Community Manager , I tried to debug down with the tool, and I'm getting hit (the app is running in foreground) when I send the push from the tool, but I'm not getting hit when I send from the Zendesk (have some console logs output from [CONVERSATION_STORE] though, and the SDK is getting right device token according to the logs)

    - (void)userNotificationCenter:(UNUserNotificationCenter *)center 
    willPresentNotification:(UNNotification *)notification 
    withCompletionHandler:(void (^)(UNNotificationPresentationOptions 

    Any ideas on this?



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