Profiles and Events API – Zendesk Develop

The central place for information on our Profiles API and Events API, which are Zendesk platform features that enable you to track interactions and other activities against multiple profiles for a single person. We'll post updates and questions here, and answer your questions as well.

Announcing the General Availability of Sunshine Unified Profiles and Custom Events Pinned Featured
- James Hanley
- April 01, 2020 06:58
- Edited
0 votes 0 comments
Zendesk Standard Events EAP Pinned Featured
- Joseph McCarron
- March 23, 2019 06:29
1 vote 3 comments
Sunshine Profile request idempotency
- Scott Dover
- December 17, 2020 15:34
0 votes 4 comments
Segment.com (CDP) events and Sunshine Events+Profiles
- Courtney Hemphill
- October 16, 2020 17:36
0 votes 1 comment
Unable to retrieve Profiles with the same phone number
- Noorul Asari
- October 08, 2020 13:08
- Edited
0 votes 3 comments
General Availability release of external_id identifier type
- James Hanley
- August 13, 2020 11:02
- Edited
0 votes 0 comments
List of Zendesk standard events
- Tim McLean
- July 14, 2020 05:17
0 votes 0 comments
Updating events
- Lars
- July 02, 2020 07:27
0 votes 2 comments
Allow a photo to be associated with a profile Planned
- Lars
- May 25, 2020 12:26
0 votes 1 comment
Temporary removal of Zendesk Page view events from Zendesk Standard Events EAP Completed
- James Hanley
- April 06, 2020 10:56
0 votes 0 comments
403 Errors when updating profile Answered
- Scott Dover
- March 30, 2020 13:16
0 votes 4 comments
New admin capabilities for Profiles and Events and rollout for General Availability for Customer Context enhancements
- Erica Wass
- March 19, 2020 01:06
- Edited
0 votes 3 comments
Sign up for new Customer Context Enhancements tied to the Events & Profiles API EAP Completed
- Erica Wass
- April 03, 2020 05:15
- Edited
0 votes 4 comments
ZD Support interaction history (Events API v2) Answered
- Scott Dover
- February 26, 2020 17:25
0 votes 5 comments
500 error when creating sunshine event Answered
- Scott Dover
- February 18, 2020 15:21
0 votes 1 comment
Announcing new v2 APIs - v1 API’s to be removed April 6th Completed
- James Hanley
- February 19, 2020 21:11
- Edited
0 votes 0 comments
Allow links in call out hovering
- Kay
- January 13, 2020 13:03
2 votes 1 comment
Custom Event Icons
- Nicolas Meisberger
- January 06, 2020 08:46
4 votes 0 comments
Is there a way to write triggers off of events? Answered
- Michelle Ebbs
- September 25, 2019 15:27
1 vote 3 comments
Deprecation of Events & Profiles experimental features Completed
- Darren Chan
- September 17, 2019 03:37
0 votes 0 comments
Event maximum payload Answered
- Scott Dover
- August 20, 2019 18:12
0 votes 5 comments
Internal server errors (500) when retrieving events (native UI & ZAFv2)
- Sebastiaan Wijchers
- August 13, 2019 14:11
- Edited
0 votes 3 comments
Link and pixel tracking events don't register event type
- Sebastiaan Wijchers
- August 13, 2019 13:28
- Edited
0 votes 5 comments
Search w/ multiple parameters?
- Adam Grohs
- July 08, 2019 02:00
0 votes 4 comments
Where does profile / event information "live"? Answered
- Scott Dover
- July 01, 2019 14:01
0 votes 6 comments
Sunshine Enabled Check?
- Adam Grohs
- June 13, 2019 21:42
1 vote 1 comment
Loading/Processing of historical events
- Charlie Brensinger
- May 06, 2019 19:04
0 votes 2 comments
Getting HTTP 500 when trying to retrieve Events for a specific profile Answered
- Hieu Duongminh
- May 03, 2019 17:34
0 votes 3 comments
Connecting Profiles To People
- Michael Fitzpatrick
- February 22, 2019 11:19
0 votes 1 comment
Event Idempotence Answered
- Michael Fitzpatrick
- February 22, 2019 08:38
- Edited
1 vote 2 comments