Profiles and Events API
New postThe central place for information on our Profiles API and Events API, which are Zendesk platform features that enable you to track interactions and other activities against multiple profiles for a single person. We'll post updates and questions here, and answer your questions as well.
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Announcing the General Availability of Sunshine Unified Profiles and Custom Events Pinned Featured0 votes 0 comments
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Zendesk Standard Events EAP Pinned Featured1 vote 3 comments
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Sunshine Profile request idempotency0 votes 4 comments
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Segment.com (CDP) events and Sunshine Events+Profiles0 votes 1 comment
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Unable to retrieve Profiles with the same phone number0 votes 3 comments
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General Availability release of external_id identifier type0 votes 0 comments
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List of Zendesk standard events0 votes 0 comments
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Updating events0 votes 2 comments
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Allow a photo to be associated with a profile Planned0 votes 1 comment
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Temporary removal of Zendesk Page view events from Zendesk Standard Events EAP Completed0 votes 0 comments
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403 Errors when updating profile Answered0 votes 4 comments
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Sign up for new Customer Context Enhancements tied to the Events & Profiles API EAP Completed0 votes 4 comments
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ZD Support interaction history (Events API v2) Answered0 votes 5 comments
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500 error when creating sunshine event Answered0 votes 1 comment
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Announcing new v2 APIs - v1 API’s to be removed April 6th Completed0 votes 0 comments
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Allow links in call out hovering2 votes 1 comment
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Custom Event Icons4 votes 0 comments
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Is there a way to write triggers off of events? Answered1 vote 3 comments
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Deprecation of Events & Profiles experimental features Completed0 votes 0 comments
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Event maximum payload Answered0 votes 5 comments
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Internal server errors (500) when retrieving events (native UI & ZAFv2)0 votes 3 comments
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Link and pixel tracking events don't register event type0 votes 5 comments
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Search w/ multiple parameters?0 votes 4 comments
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Where does profile / event information "live"? Answered0 votes 6 comments
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Sunshine Enabled Check?1 vote 1 comment
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Loading/Processing of historical events0 votes 2 comments
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Getting HTTP 500 when trying to retrieve Events for a specific profile Answered0 votes 3 comments
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Connecting Profiles To People0 votes 1 comment
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Event Idempotence Answered1 vote 2 comments