Sunshine Profiles and Events community

The central place for information on our Profiles API and Events API, a Sunshine platform feature that enables you to track interactions and other activities against multiple profiles for a single person. We'll post updates and questions here, and answer your questions as well.

Announcing the General Availability of Sunshine Unified Profiles and Custom Events Pinned Featured
- James Hanley
- April 01, 2020 06:58
- Edited
0 votes 0 comments
Zendesk Standard Events EAP Pinned Featured
- Joseph McCarron
- March 23, 2019 06:29
1 vote 3 comments
Segment.com (CDP) events and Sunshine Events+Profiles
- Courtney Hemphill
- October 16, 2020 17:36
0 votes 1 comment
Unable to retrieve Profiles with the same phone number
- Noorul Asari
- October 08, 2020 13:08
- Edited
0 votes 3 comments
General Availability release of external_id identifier type
- James Hanley
- August 13, 2020 11:02
- Edited
0 votes 0 comments
List of Zendesk standard events
- Tim McLean
- July 14, 2020 05:17
0 votes 0 comments
Updating events
- Lars
- July 02, 2020 07:27
0 votes 2 comments
Allow a photo to be associated with a profile Planned
- Lars
- May 25, 2020 12:26
0 votes 1 comment
Temporary removal of Zendesk Page view events from Zendesk Standard Events EAP Completed
- James Hanley
- April 06, 2020 10:56
0 votes 0 comments
403 Errors when updating profile Answered
- Scott Dover
- March 30, 2020 13:16
0 votes 4 comments
New admin capabilities for Profiles and Events and rollout for General Availability for Customer Context enhancements
- Erica Wass
- March 19, 2020 01:06
- Edited
0 votes 3 comments
Sign up for new Customer Context Enhancements tied to the Events & Profiles API EAP Completed
- Erica Wass
- April 03, 2020 05:15
- Edited
0 votes 4 comments
ZD Support interaction history (Events API v2) Answered
- Scott Dover
- February 26, 2020 17:25
0 votes 5 comments
500 error when creating sunshine event Answered
- Scott Dover
- February 18, 2020 15:21
0 votes 1 comment
Announcing new v2 APIs - v1 API’s to be removed April 6th Completed
- James Hanley
- February 19, 2020 21:11
- Edited
0 votes 0 comments
Allow links in call out hovering
- Kay
- January 13, 2020 13:03
2 votes 1 comment
Custom Event Icons
- Nicolas Meisberger
- January 06, 2020 08:46
4 votes 0 comments
Is there a way to write triggers off of events? Answered
- Michelle Ebbs
- September 25, 2019 15:27
1 vote 3 comments
Deprecation of Events & Profiles experimental features Completed
- Darren Chan
- September 17, 2019 03:37
0 votes 0 comments
Event maximum payload Answered
- Scott Dover
- August 20, 2019 18:12
0 votes 5 comments
Internal server errors (500) when retrieving events (native UI & ZAFv2)
- Sebastiaan Wijchers
- August 13, 2019 14:11
- Edited
0 votes 3 comments
Link and pixel tracking events don't register event type
- Sebastiaan Wijchers
- August 13, 2019 13:28
- Edited
0 votes 5 comments
Search w/ multiple parameters?
- Adam Grohs
- July 08, 2019 02:00
0 votes 4 comments
Where does profile / event information "live"? Answered
- Scott Dover
- July 01, 2019 14:01
0 votes 6 comments
Sunshine Enabled Check?
- Adam Grohs
- June 13, 2019 21:42
1 vote 1 comment
Loading/Processing of historical events
- Charlie Brensinger
- May 06, 2019 19:04
0 votes 2 comments
Getting HTTP 500 when trying to retrieve Events for a specific profile Answered
- Hieu Duongminh
- May 03, 2019 17:34
0 votes 3 comments
Connecting Profiles To People
- Michael Fitzpatrick
- February 22, 2019 11:19
0 votes 1 comment
Event Idempotence Answered
- Michael Fitzpatrick
- February 22, 2019 08:38
- Edited
1 vote 2 comments
App Timeout Answered
- Tobias Hermanns
- January 23, 2019 09:43
0 votes 3 comments