Nicole - Community Manager

1. Community
2. Zendesk Web Widget
3. Rename "Bot" in widget

Hi Maria -  Yes, you should be able to rename Answer Bot. See the code suggested in this community post:  Updated changes to default branding and customizing the Bot

• View comment
• Nicole - Community Manager
• Created March 31, 2020 22:49
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Searching with the Zendesk API

Hey Sam - thanks for sharing that answer, and welcome to the Zendesk Community!

• View comment
• Nicole - Community Manager
• Created November 19, 2019 17:22
• 0 votes

1. Zendesk apps
2. Using the Apps framework
3. Installing and using the Zendesk apps tools

Glad to hear that got things working for you, Christian. Thanks for sharing that answer, Json! I've pinged the documentation team to review these steps and determine if/where would be a good place...

• View comment
• Nicole - Community Manager
• Created June 14, 2019 16:44
• 0 votes

1. Community
2. Zendesk REST APIs
3. Create new Ticket with attachments using Ms Flow & PostMan

Great, thanks, Johannes! Really appreciate the extra effort.

• View comment
• Nicole - Community Manager
• Created March 12, 2019 00:08
• 0 votes

1. Community
2. Zendesk REST APIs
3. Create new Ticket with attachments using Ms Flow & PostMan

thanks, Johannes. And the good news is our team figured out what was wrong with the images and have fixed it, so everyone should now be able to see them above, too!

• View comment
• Nicole - Community Manager
• Created March 11, 2019 23:41
• 0 votes

1. Community
2. Zendesk REST APIs
3. Create new Ticket with attachments using Ms Flow & PostMan

Hi Daniel & Johannes - We've been seeing a lot of images disappearing from community posts lately. I've got a ticket in with our Support Operations team to look into this. In the meantime, Johanne...

• View comment
• Nicole - Community Manager
• Created March 11, 2019 16:32
• 0 votes

1. Community
2. Zendesk Chat Conversations API
3. Recommended setup

Hi Ole, Can you clarify what it is you're trying to do? That link just goes to the Stack Overflow homepage, so I'm not sure what exactly you're asking about...

• View comment
• Nicole - Community Manager
• Created December 27, 2018 19:57
• 0 votes

1. Community
2. Zendesk REST APIs
3. Individual User Votes for All Posts in a Topic

You're welcome, Joshua! Hope you get something working for you. :)

• View comment
• Nicole - Community Manager
• Created December 17, 2018 16:26
• 0 votes

1. Community
2. Zendesk REST APIs
3. Individual User Votes for All Posts in a Topic

Hi Joshua - There are some endpoints related to votes in the Help Center APIs. You can get a list of all votes cast by a given user, or all votes cast by all users for a given article, article com...

• View comment
• Nicole - Community Manager
• Created December 14, 2018 23:17
• 0 votes

1. Community
2. Developer Platform Feature Requests
3. Additional Level in the Category / Section Hierarchy

Hey Travis - Good news! The functionality around more sub-sections and flexible hierarchies is currently in the works. The Guide product team has indicated that an Early Access Program should be f...

• View comment
• Nicole - Community Manager
• Created November 27, 2018 21:08
• 0 votes