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Andrew J

  • Total activity 56
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Activity overview

Latest activity by Andrew J
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    Andrew J created a post,

    Saving modal state and re-popping modal

    The 30 second timeout for the modal is a bit short for what we have in mind.  It has been suggested that we save the current modal state, and re-pop it when the timer expires. Has anyone actually d...

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    Andrew J created a post,

    Two modals - combining

    Answered

    We have 2 or more apps that may need to pop a modal window on the same action (ticket update). Is there any recommended process for how to handle this? The ideal solution for us is to display and c...

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    Andrew J commented,

    Not working. Using as below. `<script type="text/javascript">var ua = navigator.userAgent.toLowerCase(), platform = navigator.platform.toLowerCase();platformName = ua.match(/ip(?:ad|od|hone)/) ? 'i...

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    Andrew J commented,

    App is used only occasionally but uses up a lot of space - would really benefit from being collapsible. See - https://support.zendesk.com/hc/en-us/community/posts/207540007-Make-Apps-Collapsable  

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    Andrew J created a post,

    APPS: Redaction App

    Ticket Redaction App is a great way to remove text that need deleting from comments (when users or agents add sensitive data etc.) Install from the App marketplace. Note any suggestions for this ap...

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    Andrew J commented,

    To link two existing tickets there is a feature to merge them - if that is what you want to do.   You can also use the Problem/Incident option to link related tickets. Either of those or you can si...

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    Andrew J commented,

    It's still working for me - just for interest.

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    Andrew J commented,

    Just to let you know, I am having to disable the App now, as it is regularly blocking agents from submitting tickets.  Look forward to it being fixed, and I will turn it back on when this is sorted.

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    Andrew J commented,

    Hello Benjamin, that would be good. More irritatingly, I now have other agents reporting  that the app is blocking them from submiting ticket changes at times.  (I have had it 3 times today).  Clo...

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    Andrew J commented,

    Another issue found - if I am set to OOO, it seems to be difficult to update my own tickets.  This IS being used in conjunction with the Time Tracking App, just in case that is interfering.