Andrew J
- Total activity 56
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Activity overview
Latest activity by Andrew J-
Andrew J created a post,
Saving modal state and re-popping modal
The 30 second timeout for the modal is a bit short for what we have in mind. It has been suggested that we save the current modal state, and re-pop it when the timer expires. Has anyone actually d...
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Andrew J created a post,
Two modals - combining
AnsweredWe have 2 or more apps that may need to pop a modal window on the same action (ticket update). Is there any recommended process for how to handle this? The ideal solution for us is to display and c...
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Andrew J commented,
Not working. Using as below. `<script type="text/javascript">var ua = navigator.userAgent.toLowerCase(), platform = navigator.platform.toLowerCase();platformName = ua.match(/ip(?:ad|od|hone)/) ? 'i...
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Andrew J commented,
App is used only occasionally but uses up a lot of space - would really benefit from being collapsible. See - https://support.zendesk.com/hc/en-us/community/posts/207540007-Make-Apps-Collapsable
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Andrew J created a post,
APPS: Redaction App
Ticket Redaction App is a great way to remove text that need deleting from comments (when users or agents add sensitive data etc.) Install from the App marketplace. Note any suggestions for this ap...
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Andrew J commented,
To link two existing tickets there is a feature to merge them - if that is what you want to do. You can also use the Problem/Incident option to link related tickets. Either of those or you can si...
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Andrew J commented,
It's still working for me - just for interest.
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Andrew J commented,
Just to let you know, I am having to disable the App now, as it is regularly blocking agents from submitting tickets. Look forward to it being fixed, and I will turn it back on when this is sorted.
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Andrew J commented,
Hello Benjamin, that would be good. More irritatingly, I now have other agents reporting that the app is blocking them from submiting ticket changes at times. (I have had it 3 times today). Clo...
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Andrew J commented,
Another issue found - if I am set to OOO, it seems to be difficult to update my own tickets. This IS being used in conjunction with the Time Tracking App, just in case that is interfering.