Charles Nadeau

1. Zendesk APIs
2. Using the Zendesk API
3. Building a custom ticket form with the Zendesk API

Hi Azhar, If your custom field is a dropdown list, then the value property of the custom_fields object should specify the tag name of the custom field option in Support. For example, if the option'...

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• Charles Nadeau
• Edited June 17, 2020 17:23
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Backing up your knowledge base with the Zendesk API

Hi Tina, > we are still unable to backup articles that are available for logged in users. Can you please help? For security reasons, the API gets only the articles that the requesting agent, end us...

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• Charles Nadeau
• Created June 15, 2020 16:30
• 0 votes

1. Community
2. Zendesk REST APIs
3. Error authenticating to API

Hi Vianey,The Bearer Token option is for OAuth tokens. The API token in the Support admin is a plain token. To use a Zendesk API token in Postman, use the "Basic Auth" option and enter the followin...

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• Charles Nadeau
• Edited June 15, 2020 16:33
• 0 votes

1. Zendesk APIs
2. Getting started with APIs
3. Exploring Zendesk APIs with Postman

Good point. I added a description of how to include request data in step 4 of the quickstart section. Thanks.

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• Charles Nadeau
• Created June 11, 2020 17:35
• 0 votes

1. Zendesk APIs
2. Getting started with APIs
3. Exploring Zendesk APIs with Postman

Hi Amie, We added a quickstart section to the article: Quickstart - Making a Zendesk API requestLet us know if it helps. Charles  

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• Charles Nadeau
• Created June 10, 2020 20:28
• 1 vote

1. Zendesk APIs
2. Using the Zendesk API
3. Backing up your knowledge base with the Zendesk API

Hi Evan, See this post higher in the thread: https://develop.zendesk.com/hc/en-us/articles/360001074288/comments/360000439387 Hope this helps.    

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• Charles Nadeau
• Created June 05, 2020 21:00
• 0 votes

1. Zendesk apps
2. Using the Apps framework
3. Building a server-side app - Part 5: Deploy the app

Hi Malay, As I write, Heroku supports the following Python 3.6 or greater. In your requirements.txt file, change the line `python 3.5.2` to the version you're using. You can check the version by ru...

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• Charles Nadeau
• Created May 11, 2020 16:02
• 0 votes

1. Sunshine
2. Custom Objects API developer guide
3. Building a custom API from scratch using Sunshine

Hi Suman, I noticed a slash is missing at the beginning of the url property: url: 'api/sunshine/objects/records/zen:user:' + id + '/related/owner_has_many_doggos', Maybe that's the culprit? Can you...

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• Charles Nadeau
• Created May 04, 2020 16:23
• 0 votes

1. Community
2. Zendesk REST APIs
3. Getting "id must be an integer" but id is an int

Hi Patrick, Are you using a static-typed language? See ID integers in the introduction of the Support API docs. Thanks.

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• Charles Nadeau
• Edited April 22, 2020 21:09
• 0 votes

1. Zendesk apps
2. Using the Apps framework
3. Building a server-side app - Part 2: Display server-side content in a Zendesk app

Hi Tom, You can access the Support REST API directly using `client.request()` (https://developer.zendesk.com/apps/docs/developer-guide/using_sdk#working-with-requests) and grab the url from the Tic...

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• Charles Nadeau
• Edited April 13, 2020 16:06
• 0 votes