Charles Nadeau

1. Community
2. Zendesk REST APIs
3. Creating tables in the comment body of a new created ticket

Hi John, did you try html_body instead of body in the comment object? (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#json-format) {"ticket": {"comment": { "html_bod...

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• Charles Nadeau
• Edited July 15, 2021 17:18
• 0 votes

1. Community
2. Zendesk REST APIs
3. "Server could not parse JSON" trying to add voice comment to ticket

I think there's a comma missing between the "recording_url" and the "started_at" properties.

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• Charles Nadeau
• Created June 29, 2021 16:48
• 1 vote

1. Community
2. Zendesk REST APIs
3. Problem with authentication of GET request

Hi Iyana, It looks like you're using the Python requests library. You can take advantage of its features to simplify making requests. For example, you can use its auth parameter in the request itse...

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• Charles Nadeau
• Edited May 06, 2021 20:48
• 1 vote

1. Community
2. Zendesk REST APIs
3. Help center search API - search URL link in articles

Hi Yusuke, It looks like the search engine doesn't index the HTML markup of articles. One solution might be to retrieve the articles with the List Translations endpoint and search the body property...

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• Charles Nadeau
• Created May 04, 2021 17:46
• 1 vote

1. Zendesk APIs
2. Getting started with the Zendesk API
3. Zendesk API quick start

Hi Martin, You're right, this is not a getting started guide. It's a quickstart tutorial designed to be completed in 10 minutes to introduce users -- many of whom are Zendesk admins and agents -- t...

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• Charles Nadeau
• Edited April 26, 2021 16:12
• 0 votes