Charles Nadeau

1. Zendesk APIs
2. Using the Zendesk API
3. Importing users with the Zendesk API

Python doesn't use dot notation for dictionaries. Try: 'user_fields': { 'Username': row[10], 'User_number': row[11], 'dob': row[12]} Make sure to define these fields in the Zendesk admin before ...

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• Charles Nadeau
• Created January 24, 2020 00:41
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Importing users with the Zendesk API

If you imported the requests library into your script, it'll take care of the base64 encoding for you. Also, if you're using a Zendesk API token, make sure to append the string "/token" (the string...

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• Charles Nadeau
• Edited January 23, 2020 22:28
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Importing users with the Zendesk API

Hi Gary, It's ok like this (with 'user_fields' commented out). The 'user_fields' object represents any custom fields you define for the user profiles in Zendesk. See User Fields and Adding custom f...

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• Charles Nadeau
• Created January 23, 2020 21:47
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Importing users with the Zendesk API

I don't have a dedicated article but you could easily modify the code in this one to work with csv files. Python comes with it's own native csv library so you don't need to install anything else. T...

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• Charles Nadeau
• Edited January 21, 2020 22:21
• 0 votes

1. Zendesk embeddables
2. Support SDK for mobile
3. Support SDK integration checklist

Thanks Gef. The article hadn't been reviewed in a while. I updated the links as well as a few others.

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• Charles Nadeau
• Created December 11, 2019 17:22
• 0 votes

1. Zendesk APIs
2. Getting started with APIs
3. Installing and using cURL

Hi Ernest, For an API token from the Support admin interface, use this format: {email_address}/token:{api_token} where '/token' is hard-coded. Example cURL: -u jdoe@example.com/token:12345abcd6789 ...

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• Charles Nadeau
• Edited November 26, 2019 17:02
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Backing up your knowledge base with the Zendesk API

The principle would be the same. Instead of serializing the "articles" variable to JSON, you'd just use a separate xml library to serialize it to XML, then save the XML as a file. I haven't tried i...

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• Charles Nadeau
• Created November 15, 2019 21:14
• 0 votes

1. Zendesk APIs
2. Using the Zendesk API
3. Backing up your knowledge base with the Zendesk API

Hi Bethany, To make sure you can more easily restore your articles later, your best bet would be to save the articles to a JSON file. So instead of writing each article to a file (lines 30 to 32 in...

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• Charles Nadeau
• Created November 15, 2019 17:42
• 0 votes