Charles Nadeau

1. Zendesk apps
2. Using the Apps framework
3. Building a server-side app - Part 5: Deploy the app

Hi Malay, As I write, Heroku supports the following Python 3.6 or greater. In your requirements.txt file, change the line `python 3.5.2` to the version you're using. You can check the version by ru...

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• Charles Nadeau
• Created May 11, 2020 16:02
• 0 votes

1. Sunshine
2. Custom Objects API developer guide
3. Building a custom API from scratch using Sunshine

Hi Suman, I noticed a slash is missing at the beginning of the url property: url: 'api/sunshine/objects/records/zen:user:' + id + '/related/owner_has_many_doggos', Maybe that's the culprit? Can you...

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• Charles Nadeau
• Created May 04, 2020 16:23
• 0 votes

1. Community
2. Zendesk REST APIs
3. Getting "id must be an integer" but id is an int

Hi Patrick, Are you using a static-typed language? See ID integers in the introduction of the Support API docs. Thanks.

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• Charles Nadeau
• Edited April 22, 2020 21:09
• 0 votes

1. Zendesk apps
2. Using the Apps framework
3. Building a server-side app - Part 2: Display server-side content in a Zendesk app

Hi Tom, You can access the Support REST API directly using `client.request()` (https://developer.zendesk.com/apps/docs/developer-guide/using_sdk#working-with-requests) and grab the url from the Tic...

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• Charles Nadeau
• Edited April 13, 2020 16:06
• 0 votes

1. Community
2. Zendesk REST APIs
3. POSTing Sections with translations

Hi Dru, It helps to think of a section as a container that holds multiple translations. So you use the Sections API to create the section (and the initial default language translation), then you us...

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• Charles Nadeau
• Created April 07, 2020 17:38
• 0 votes

1. Zendesk APIs
2. Getting started with APIs
3. Working with JSON

Hi Jonah, The easiest way is to use the Python JSON library to convert Python dictionaries to JSON objects before sending them off in your API requests. See https://docs.python.org/3.7/library/json...

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• Charles Nadeau
• Created March 20, 2020 20:28
• 0 votes

1. Zendesk APIs
2. Getting started with APIs
3. Working with JSON

Hi Jonah, Double quotes are required in JSON for strings. From json.org: "A value can be a string in double quotes, or a number, or true or false or null, or an object or an array. " Charles

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• Charles Nadeau
• Edited March 19, 2020 21:22
• 1 vote