Charles Nadeau
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Activity overview
Latest activity by Charles Nadeau-
Charles Nadeau created an article,
Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST
On November 5, 2020, Zendesk will introduce new page-based volume rate limits on the following Support API endpoints. Endpoint Requests per minute List Tickets GET /api/v2/tickets.json 5...
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Charles Nadeau commented,
Hi Maria, You could use a utility that runs a process on your system at a scheduled time to upload the files daily. This is also referred to as a "chron job". In Python, you could use the APSchedul...
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Charles Nadeau created an article,
Understanding the limitations of offset pagination
Paginated data may be inaccurate when using offset pagination because of the real-time nature of the data. This article describes how these inaccuracies are introduced and ways to reduce them. How...
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Charles Nadeau created a post,
New learning project in the KB: Build a channel from scratch
Zendesk Support has many built-in channels, including email, web forms, Twitter, and Facebook. Unfortunately, we can't cover every channel where customers ask for help. Fortunately, you can use the...
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Charles Nadeau created an article,
Build a channel from scratch - Part 5: Deploying the channel
After building the integration service and admin interface, the next step is to deploy the channel so your support team can start using it. Here are the steps for deploying the channel: Deploying ...
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Charles Nadeau created an article,
Build a channel from scratch - Part 4: Building the admin interface
The last requirement for a channel is a user interface that lets admins add and configure your channel in Support. The admin interface consists of an HTML page with a form to specify the settings o...
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Charles Nadeau created an article,
Build a channel from scratch - Part 3: Connecting to the community
The new endpoints in your integration service need to connect to your Zendesk community to accomplish two tasks: Get the community posts created after a specific start time Add an agent comment in...
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Charles Nadeau created an article,
Build a channel from scratch - Part 2: Creating the integration service
The first step in creating a channel is to build an integration service for the channel. An integration service is a web application that you build to connect Zendesk Support to the external system...
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Charles Nadeau created an article,
Build a channel from scratch - Part 1: Getting started
Channels are ways to communicate with your customers. Zendesk Support has many different built-in channels, including email, web forms, Twitter, and Facebook. However, Zendesk can't cover every cha...
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Charles Nadeau commented,
Hi Azhar, If your custom field is a dropdown list, then the value property of the custom_fields object should specify the tag name of the custom field option in Support. For example, if the option'...