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Charles Nadeau

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Activity overview

Latest activity by Charles Nadeau
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    Charles Nadeau created an article,

    Adding ticket attachments with the API

    You can use the Zendesk API to attach files to tickets. The attachments are stored in Zendesk and added as links in ticket comments. Before you start, make sure ticket attachments are enabled for e...

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    Charles Nadeau commented,

    Hi Iyana, It looks like you're using the Python requests library. You can take advantage of its features to simplify making requests. For example, you can use its auth parameter in the request itse...

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    Charles Nadeau commented,

    Hi Yusuke, It looks like the search engine doesn't index the HTML markup of articles. One solution might be to retrieve the articles with the List Translations endpoint and search the body property...

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    Charles Nadeau commented,

    Hi Martin, You're right, this is not a getting started guide. It's a quickstart tutorial designed to be completed in 10 minutes to introduce users -- many of whom are Zendesk admins and agents -- t...

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    Charles Nadeau created an article,

    Working with url properties

    The response data from API requests may include urls to additional resources. For example, a user returned by the Users API has a url property that points to the user's API record. A ticket comment...

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    Charles Nadeau created an article,

    Understanding incremental article exports

    The List Articles section in the API reference docs lists several ways to get articles. One option lets you list all the articles with metadata that changed after a specified start time. This appro...

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    Charles Nadeau created a post,

    New article: Using the Help Center API to manage article translations

    The Help Center API gives you several options for managing article translations. You can download a set list of articles, download articles edited after a certain start time, or download articles e...

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    Charles Nadeau created an article,

    Using the Help Center API to manage article translations

    If you plan on handing off help center articles for translation on a regular basis, you can automate the process by using the Help Center API to download updated articles to send to your localizati...

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    Charles Nadeau commented,

    Hi Jon, Zendesk only implements CORS for API requests authenticated with OAuth access tokens, not basic authentication. Example: request.setRequestHeader("Authorization", "Bearer " + access_token);...

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    Charles Nadeau commented,

    Hi Jonah, The easiest way is to use the Python JSON library to convert Python dictionaries to JSON objects before sending them off in your API requests. See https://docs.python.org/3.7/library/json...