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Charles Nadeau

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Activity overview

Latest activity by Charles Nadeau
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    Charles Nadeau commented,

    Hi Gary, The 2000-user limit mentioned in the article refers to the feature in the Zendesk admin interface for bulk importing users (see https://support.zendesk.com/hc/en-us/articles/203661996). It...

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    Charles Nadeau created an article,

    Using the Incremental Exports API

    You can use the Incremental Exports API to get items that changed or were created in Zendesk Support since the last request. It works like this: Request at 5pm: "Give me all the tickets that chang...

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    Charles Nadeau created an article,

    Ticket metric event types reference

      The List Ticket Metric Events endpoint returns the following types of metric events: Activate events Pause events Fulfill events Apply SLA events Breach events Update status events Activate ev...

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    Charles Nadeau created an article,

    Adding voice comments to tickets

    Instead of adding a written comment to a ticket, you can add a voice recording as a comment. In the agent interface, the voice comment includes controls to play or stop the voice recording: You m...

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    Charles Nadeau created an article,

    Conditions reference

    The following resources in the Support REST API use the conditions property: Views Triggers Automations The SLA Policies has a filter property that is identical to the conditions property. The ...

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    Charles Nadeau created an article,

    Actions reference

    The following resources in the Support REST API use the actions property: Triggers Automations Macros The actions property consists of an array of one or more actions to perform if one or more ...

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    Charles Nadeau created an article,

    Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST

    On November 5, 2020, Zendesk will introduce new page-based volume rate limits on the following Support API endpoints. Endpoint Requests per minute List Tickets GET /api/v2/tickets.json 5...

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    Charles Nadeau commented,

    Hi Maria, You could use a utility that runs a process on your system at a scheduled time to upload the files daily. This is also referred to as a "chron job". In Python, you could use the APSchedul...

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    Charles Nadeau created an article,

    Understanding the limitations of offset pagination

    Paginated data may be inaccurate when using offset pagination because of the real-time nature of the data. This article describes how these inaccuracies are introduced and ways to reduce them. How...

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    Charles Nadeau created a post,

    New learning project in the KB: Build a channel from scratch

    Zendesk Support has many built-in channels, including email, web forms, Twitter, and Facebook. Unfortunately, we can't cover every channel where customers ask for help. Fortunately, you can use the...