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Charles Nadeau

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  • Help Center API: Automating your first localization handoff

    This article describes how to use the Zendesk REST API to package the content of your Help Center so you can hand it off to a localization vendor for translation for the first time. You'll also lea...

  • Deleting events

    You can delete events stored in Zendesk by deleting the profile associated with the events. Each event is associated with a profile, which in turn is associated with a Zendesk user. Event ↔ Profile...

  • Filtering events

    When requesting events with the API, you can use the optional filter[] path parameter to filter the results. Example: GET /api/v2/users/{user_id}/events?filter[source]=coolbikes You can include any...

  • Accessing events in Zendesk apps

    You can use the Events API in Zendesk apps to retrieve events associated with users. The Events API accepts a Zendesk user id in GET requests to identify the user: GET /api/v2/users/{user_id}/event...

  • Accessing events

    You can access events stored in Zendesk with the Events API. Each event is associated with a profile, which in turn is associated with a Zendesk user. Event ↔ Profile ↔ Zendesk user As a result, yo...

  • Tracking events

    You can store event data in Zendesk using the Events API. Events can be any programmatic event in an application or system. You must be able to listen for and handle the events, either directly or ...

  • Anatomy of an event

    The following is a sample event record: "event": { "source": "acme", "type": "2fa_enabled", "description": "Customer enabled 2-factor authentication", "properties": { "passcode_preferen...

  • Getting started with events

    You can use Events API to track events triggered by a person in different applications or systems. Events can be any programmatic event, including purchase transactions, website visits, or customer...

  • About the Events API

    You can use the Events API to store and access user event data generated in one or more systems or applications used by your organization. For example, you can track user events that occur in your ...

  • Updating profiles

    You have two options for updating a profile: You can make a PATCH request to update some, but not all, the properties of a profile You can make a PUT request to completely replace the contents ...