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Andrew Wong

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Latest activity by Andrew Wong
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    Andrew Wong created a post,

    extending Chat UI with app

    Answered

    We are using Zendesk Chat, and want to integrate the Chat agent UI to our internal CRM system.We have successful built a private app, that display some customer information on the side panel. This ...

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    Andrew Wong created a post,

    Integrate Chat using api

    I am looking to integrate Zendesk Chat with our CRM. The CRM has api's. We would like our agent to get access to customer/prospect info WITHIN Chat.We like to see some our CRM information 1) on the...