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Darren Chan

Senior Technical Writer

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Activity overview

Latest activity by Darren Chan
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    Darren Chan created an article,

    Exporting a ticket view to a CSV file with Python

    This tutorial shows you how to write a Python script to get ticket data in a ticket view, then export and format the data to a CSV file. For more information about views, see Creating views to man...

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    Darren Chan commented,

    Hi Grant, thanks for spotting the typo. It's fixed now.

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    Darren Chan created an article,

    Building telephony integration features for Sell

    The Zendesk Sell REST API and Sell Apps framework API provides the ability to integrate telephony hardware and software with Zendesk Sell. You don't need to install anything on a user’s computer. ...

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    Darren Chan created an article,

    Embedding a softphone in Sell

    You can embed a web-based softphone directly in the Zendesk Sell interface. Embedding a softphone eliminates switching between screens. Telephony providers can provide a softphone with options suc...

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    Darren Chan created an article,

    Adding a recording or notes for a call

    Your telephony system can make Sell requests to the Calls API to create and update call information when a call is concluded. The API can add the recording URL or allow the caller to add a note to...

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    Darren Chan created an article,

    Making calls by clicking a phone number in Sell

    You can let users make outbound calls by clicking a phone number in a contact or lead record. How it works The phone numbers in contact and lead records are activated by installing a Zendesk app ...

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    Darren Chan created an article,

    Displaying a caller in Sell

    On detecting the telephony system event associated with an agent answering an inbound call, the user can be directed to the relevant contact or lead page in Zendesk Sell. Retrieve the caller's le...

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    Darren Chan created an article,

    Identifying the caller

    When an agent receives a call, the telephony system can use the caller's phone number to search for the caller in Zendesk Sell. If a user exists with the caller's number, the system can link the c...

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    Darren Chan created an article,

    Creating a contact or lead in Sell for a caller

    The telephony system can create a contact or lead in Zendesk Sell using only a caller's phone number. For example, the system can create a contact or lead for a caller after searching for the call...

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    Darren Chan created an article,

    Creating and managing requests

    A request is an end user's perspective on a ticket. The following actions can be performed with the Create Request and Update Request endpoints: Set collaborators Set email CCs You can also crea...