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Andy Loeber

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Latest activity by Andy Loeber
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    Andy Loeber commented,

    Thank you Greg for sharing a possible solution. I haven't thought about this one, but probably this will best suit my business case. Thank you!

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    Andy Loeber commented,

    Hi Greg! Thank you for your quick answer. I keep watching it, but it seems that this behavior only occurs when I search shortly after ticket creation or deletion, so it's an indexing delay. Interes...

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    Andy Loeber commented,

    Hi there! I want to import tickets from another system into Zendesk. I have a very strange behavior that makes me go nuts. To check if a ticket is already in Zendesk I use the Search API: search.js...

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    Andy Loeber commented,

    Hi @... Thank you for your answer. This coincides with my observations. As a solution I put some recognizable extra text in the ticket's subject so that our agents can recognize that the ticket's c...

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    Andy Loeber commented,

    I'm using the Zendesk API to create new tickets arrived in another ticketing system. I try to use the "via" attribute to customize the displayed via text in the Zendesk front end's ticket detailpag...

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    Andy Loeber commented,

    Hi @... Thank you for your answer. This coincides with my observations. As a solution I put some recognizable extra text in the ticket's subject so that our agents can recognize that the ticket's c...

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    Andy Loeber commented,

    I'm using the Zendesk API to create new tickets arrived in another ticketing system. I try to use the "via" attribute to customize the displayed via text in the Zendesk front end's ticket detailpag...