Wes Drury
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Activity overview
Latest activity by Wes Drury-
Wes Drury commented,
@Sean - Thanks for the update and I'll be sure to mention the Lab in other post when needed. I just went and checked them out and glad to know I can just grab them from there instead of GitHub.
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Wes Drury commented,
@Taylor - You may want to look at the Project App from Zendesk which allows you to bring in existing tickets. This app is not an official app and is not officially support by Zendesk however I can...
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Wes Drury commented,
@Don - I believe the new Zopium chat app does this. Have you looked into that. Where are you wanting to display this information at.
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Wes Drury commented,
@Maxime @ Sebastiaan - I believe the screenshot above shows the editor of the Web Portal as Zendesk is still on the Web Portal version. If you are using Help Center then you will see a different e...
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Wes Drury commented,
@No name given - Please refer to my link above as there is an unsupported app where you can create more than one child ticket. @Jane - Glad you found the app useful :-)
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Wes Drury commented,
Once you create your Custom Field select "Edit" and it will be at the top. See screenshot below.
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Wes Drury commented,
@Steve - On the right hand side there is a button called "Download Zip". Download the file to your harddrive then go into Zendesk. Click on the Gear Icon - APPS - Manage Apps - Upload App Point ...
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Wes Drury commented,
@Hannah - There is an app that will create multiple child tickets from a Parent. Please note this is an unsupported app that was created by the Zendesk Dev team. We actually use this app in Prod...
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Wes Drury commented,
OK so I'm hard headed and don't like giving up so I tried again. Same result. Logged out of the system and then back in and poof it now works. Still need to check on that as it should have refre...
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Wes Drury commented,
I just tried to install the app in my Sandbox and even though I have a custom field when the app tries to load I get a message saying "Did you create a custom field". So I tried again with the sam...