Talk Partner Edition developer guide
- Integrating telephony systems with Talk Partner Edition
- Building telephony integration features
- Embedding a softphone in Support
- Creating a user profile in Support for a caller
- Retrieving the Zendesk user id of a caller
- Retrieving the Zendesk user id of a call-center agent
- Displaying a caller's new ticket in Support
- Displaying a caller's existing ticket in Support
- Displaying a caller's user profile in Support
- Adding a recording or transcript to an existing ticket
- Creating a ticket based on a voicemail
- Using data in Support for IVR call routing and other functions
- Saving other data in a ticket
- Integrating telephony systems with Talk Partner Edition
- Building telephony integration features
- Embedding a softphone in Support
- Creating a user profile in Support for a caller
- Retrieving the Zendesk user id of a caller
- Retrieving the Zendesk user id of a call-center agent
- Displaying a caller's new ticket in Support
- Displaying a caller's existing ticket in Support
- Displaying a caller's user profile in Support
- Adding a recording or transcript to an existing ticket
- Creating a ticket based on a voicemail
- Using data in Support for IVR call routing and other functions
- Saving other data in a ticket