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  3. Talk Partner Edition developer guide

Talk Partner Edition developer guide

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  • Integrating telephony systems with Talk Partner Edition
  • Building telephony integration features
  • Making calls by clicking a phone number in Support
  • Embedding a softphone in Support
  • Creating a user profile in Support for a caller
  • Retrieving the Zendesk user id of a caller
  • Retrieving the Zendesk user id of a call-center agent
  • Displaying a caller's new ticket in Support
  • Displaying a caller's existing ticket in Support
  • Displaying a caller's user profile in Support
  • Adding a recording or transcript to an existing ticket
  • Creating a ticket based on a voicemail
  • Using data in Support for IVR call routing and other functions
  • Saving other data in a ticket
  • Integrating telephony systems with Talk Partner Edition
  • Building telephony integration features
  • Making calls by clicking a phone number in Support
  • Embedding a softphone in Support
  • Creating a user profile in Support for a caller
  • Retrieving the Zendesk user id of a caller
  • Retrieving the Zendesk user id of a call-center agent
  • Displaying a caller's new ticket in Support
  • Displaying a caller's existing ticket in Support
  • Displaying a caller's user profile in Support
  • Adding a recording or transcript to an existing ticket
  • Creating a ticket based on a voicemail
  • Using data in Support for IVR call routing and other functions
  • Saving other data in a ticket
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